Contact TENDS

TENDS · launched 2025

Need help with an order, product question, delivery issue or customer care request? We’re here to help.

Please email us at:

When contacting us about an order, please include your order number, delivery country and a short description of what you need help with.

UK Customers

For orders delivered in the United Kingdom, products are sold by TENDSMALL LTD.

TENDSMALL LTD

66 Paul Street

London, EC2A 4NA

United Kingdom

Email: hello@tendsmall.com

India Customers

For orders delivered in India, products are sold, fulfilled and supported by Kariva Plant Bakes Pvt. Ltd., TENDS™’ exclusive India distribution partner.

Kariva Plant Bakes Pvt. Ltd.

P/9, 1F, Plot 18, Satpur MIDC Road

Nashik, Maharashtra 422007

India

Consumer Care: +91 63043 91485

Email: hello@tendsmall.com

FSSAI Lic. No.: 21525027001745

Country of Origin: India

India customer complaints will be acknowledged within 48 hours and will be aimed to be resolved within 30 days of receipt, where reasonably possible.

Order Support

For order, delivery, refund or replacement support, please include:

your order number;
delivery country;
name and email used to place the order;
photographs, if the issue relates to damaged, incorrect, missing or defective products;
batch code or best-before date, where visible;
a clear description of the issue.

Product Questions

For questions about feeding, transition, ingredients, hydration, treats or topical care, email us at: hello@tendsmall.com

TENDS™ product information is provided for general product education only and is not veterinary advice. If your dog is unwell, under veterinary supervision, on medication, pregnant or lactating, or has known allergies, sensitivities or specific nutritional needs, please consult a veterinarian before using TENDS™ products.