Refund Policy
Subscription Order Refunds
Once an order has left our warehouse, we’re unable to accept returns or resell products.
If you need to cancel an upcoming subscription order, please email hello@tendsmall.com at least 48 hours before the scheduled shipping date. After this point, the parcel is already prepared for dispatch and cannot be cancelled or refunded.
Damaged or Incorrect Items
Please inspect your order when it arrives.
If an item is damaged, defective, or incorrect, contact us immediately at hello@tendsmall.com so we can review the issue and resolve it quickly.
If a return is required, we’ll notify you once the item has been received and inspected. If approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank or card provider.
First-Time Taste Test Guarantee
Every dog is different. While most dogs love TENDS, we understand that sometimes a product may not be the right fit.
For first-time customers, we offer a Taste Test Money-Back Guarantee if your dog does not enjoy the product.
How it works:
• Applies to one product type only for first-time customers
• You must contact us within 30 days of purchase
• In some cases, we may offer a complimentary alternative product instead of a refund
• To process a refund, the product must be returned to our warehouse
• Return shipping costs are the responsibility of the customer
• If a bundle was purchased, refunds are issued once the remaining unopened items are returned
• Refunds apply only to palatability issues, not performance expectations
If you believe your dog isn’t enjoying the product, please contact us as soon as possible so we can help.
Returns
To initiate a return and receive the return address, please contact our Customer Care Team at:
hello@tendsmall.com
Thank you for choosing TENDS — Care built for small dogs.
Big Brand? No.
A Smaller One — On Purpose.
Stay close for bold new moves in small-breed care.
