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Terms of Use

TENDS · launched 2025 · last updated: 01 June 2026

These Terms of Use explain the rules for using www.tendsmall.com and any TENDS™ website content, product information, educational content, images, copy, brand materials, forms, emails or digital services linked to our website.

By using our website, you agree to these Terms of Use.

These Terms of Use apply alongside our Terms of Sale, Privacy + Cookies Policy, Shipping & Returns Policy, Refund Policy and Product Disclaimer.

Who we are

TENDS™ is owned by TENDSMALL LTD, a company registered in the United Kingdom.

Brand Owner / UK Customer Care

TENDSMALL LTD

66 Paul Street

London, EC2A 4NA

United Kingdom

www.tendsmall.com

hello@tendsmall.com

For customers in India, TENDS™ products are manufactured, packed, marketed, distributed and sold by our exclusive India distribution partner,

Kariva Plant Bakes Pvt. Ltd.

India Manufacturer, Distributor and Customer Care

Kariva Plant Bakes Pvt. Ltd.

P/9, 1F, Plot 18, Satpur MIDC Road

Nashik, Maharashtra 422007

India

Consumer Care: +91 63043 91485

FSSAI Lic. No.: 21525027001745

In these Terms, “TENDS”, “we”, “us” or “our” may refer to TENDSMALL LTD, Kariva Plant Bakes Pvt. Ltd., or both, depending on your location, the service being provided and the country selected at checkout.

Using our website

You may use our website for lawful personal use, including browsing products, reading content, placing orders, contacting us, signing up to emails, managing your account, or learning more about TENDS™.

You must not use our website in any way that is unlawful, fraudulent, harmful, abusive, misleading, disruptive or inconsistent with these Terms.

Website availability

We aim to keep our website available and functioning properly, but we do not guarantee that it will always be available, uninterrupted, error-free or secure. We may suspend, withdraw, update, restrict or change all or part of the website at any time for operational, technical, security, legal, regulatory, commercial or business reasons. We are not responsible if the website is unavailable for any period.

Product information and availability

We try to ensure that product information, pricing, descriptions, images, ingredients, benefits, availability and delivery information are accurate and up to date. However, errors, omissions, delays or inaccuracies may occur.

Product images are for illustration and presentation purposes. Packaging, colours, textures, batch appearance, product finish and design details may vary. Product availability may differ by country, stock status, launch phase, delivery region, product type, batch timing or regulatory requirement. Orders and purchases are governed by our Terms of Sale.

Educational content

Our website may include educational content about small-breed dogs, nutrition, hydration, digestion, skin and coat, calm behaviour, breath, daily care, ingredients, transition, feeding and related topics.

This content is provided for general information and product education only.

It is not veterinary advice and should not be used as a substitute for advice from a qualified veterinarian or veterinary professional.

Further details are set out in our Product Disclaimer.

No medical or veterinary claims

TENDS™ products and content are not intended to diagnose, treat, cure or prevent any disease, medical condition or veterinary condition.

References to supporting, helping, maintaining, contributing to, or being designed for a function should be understood as product education and general wellness communication, not as medical or veterinary claims.

If your dog is unwell, has a diagnosed condition, is under veterinary supervision, is taking medication, is pregnant or lactating, has known allergies or sensitivities, or has specific nutritional needs, consult a veterinarian before using TENDS™ products.

Your account

If you create an account, you are responsible for keeping your login details confidential and for all activity that occurs under your account.

You must provide accurate and complete information.

You should tell us promptly if you believe your account has been accessed without permission or your login details have been compromised.

We may suspend or close an account where we reasonably believe it has been used fraudulently, unlawfully, abusively, for unauthorised resale, or in breach of these Terms.

Intellectual property

All content on the website belongs to TENDS™, TENDSMALL LTD, Kariva Plant Bakes Pvt. Ltd., our licensors, suppliers or content partners, unless otherwise stated.

This includes, but is not limited to:

trademarks;
logos;
product names;
brand names;
product copy;
website copy;
images;
illustrations;
icons;
graphics;
photography;
videos;
designs;
packaging visuals;
page layouts;
articles;
educational content;
product information;
downloadable materials.

You may view and use website content for personal, non-commercial purposes only.

You must not copy, reproduce, adapt, publish, sell, licence, distribute, scrape, extract, modify, imitate, reverse engineer, commercially exploit or use our content without our prior written permission.

Nothing in these Terms gives you any rights in the TENDS™ name, brand, products, packaging, designs, content or intellectual property.

User content and messages

If you send us comments, reviews, photographs, feedback, ideas, suggestions, social media tags, messages or other content, you confirm that you have the right to provide that content and that it is lawful, truthful and not misleading.

You must not send content that is unlawful, defamatory, abusive, offensive, discriminatory, infringing, obscene, threatening, fraudulent, harmful, misleading or invasive of another person’s privacy.

Where you provide feedback, suggestions or ideas, you agree that we may use them to improve our products, services, content or customer experience without obligation to compensate you, unless otherwise agreed in writing.

We will handle personal information in accordance with our Privacy + Cookies Policy.

Reviews and testimonials

If we publish reviews, testimonials, customer comments or user-generated content, they reflect individual experiences only.

Individual results and experiences may vary.

We may moderate, edit, remove or decline to publish reviews or content where we reasonably believe they are unlawful, abusive, misleading, irrelevant, spam, fraudulent, inappropriate, unsupported, or inconsistent with our legal, regulatory or brand standards.

Prohibited uses

You must not use our website to:

break any law or regulation;
commit fraud or attempt unauthorised access;
interfere with website security or functionality;
upload malware, viruses or harmful code;
scrape, crawl, harvest or extract data without permission;
copy or imitate our content, brand, design or product presentation;
submit false, misleading or abusive information;
place orders for unauthorised resale;
misuse promotions, discounts, referral codes or refund processes;
harass, abuse, threaten or harm others;
infringe intellectual property, privacy or other rights;
interfere with another customer’s use of the website;
do anything that could damage TENDS™, our customers, our partners or our systems.

We may restrict, suspend or block access to the website where we reasonably believe these Terms have been breached.

Third-party links and services

Our website may contain links to third-party websites, platforms, payment providers, delivery partners, social media platforms, embedded content or external services.

Third-party links are provided for convenience or context only.

We are not responsible for the content, accuracy, availability, policies, practices, security or services of third-party websites or platforms.

Using third-party websites or services may be subject to their own terms and privacy policies.

Payments, checkout and ecommerce platform

Our website may be hosted or supported by third-party ecommerce, payment, analytics, marketing, fulfilment or customer service platforms, including Shopify and other service providers.

Payment providers, checkout tools and local payment options may differ by country.

Your order, payment and purchase rights are governed by our Terms of Sale and any relevant checkout terms displayed at the time of purchase.

Promotions and offers

From time to time, we may offer discounts, promotional codes, bundles, launch offers, gifts, samples, referral incentives or limited-time offers.

Promotions may be subject to separate terms, eligibility criteria, territory restrictions, expiry dates, stock availability, quantity limits or product exclusions. We may withdraw, amend or refuse a promotion where it is misused, applied in error, no longer available, or inconsistent with the relevant promotional terms.

Unauthorised resale

TENDS™ products sold through our website are intended for personal use unless we expressly agree otherwise in writing.

You must not purchase products for unauthorised resale, marketplace resale, repackaging, relabelling, export, commercial distribution or use in another business without our prior written permission. We may refuse, cancel, limit or investigate orders where we reasonably believe they are connected to unauthorised resale or misuse of the brand.

Website security

You must not misuse our website by knowingly introducing viruses, malware, trojans, worms, logic bombs, malicious code or other harmful material. You must not attempt to gain unauthorised access to our website, server, database, ecommerce systems, customer accounts or connected systems. We may report security breaches, fraud or unlawful activity to relevant authorities where appropriate.

Our liability

We do not exclude or limit liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or breach of rights that cannot be excluded under applicable law.

Subject to applicable law, we are not responsible for:

website downtime, interruption or delay;
errors or omissions in website content;
reliance on educational content without veterinary advice;
third-party websites, platforms or services;
losses caused by events outside our reasonable control;
indirect, incidental or consequential losses;
business losses, loss of profit, loss of opportunity, loss of data or loss of goodwill;
misuse of products or failure to follow product instructions;
unauthorised resale or use of products outside their intended purpose.

Changes to these Terms

We may update these Terms of Use from time to time.

The updated version will be posted on this page with a revised “Last updated” date.

Your continued use of the website after changes are posted means you accept the updated Terms.

If part of these Terms is invalid

If any part of these Terms is found to be invalid, unlawful or unenforceable, the remaining parts will continue to apply.

Governing law and customer rights

For UK customers, these Terms are governed by the laws of England and Wales, and UK consumer rights apply where applicable.

For India customers, India-specific sales, fulfilment, consumer care and complaint handling will be managed by Kariva Plant Bakes Pvt. Ltd., and applicable Indian consumer protection requirements apply. Nothing in these Terms affects any mandatory consumer rights that apply in the customer’s country of purchase.

For privacy, cookie or data protection questions, contact: